Payments & Financial Consents

Payments

• Pay and Handle Bills Conveniently
• How do I view and pay my outstanding bills on HealthHub?
• How far back can I view my past payment history?
• Which public healthcare institutions can I view and pay bills for using HealthHub? Whose hospitals bills can I pay for?
• How long does it take for my outstanding bills to appear in HealthHub?
• What is the currency for the bills shown in HealthHub Payments, and what is the currency for payments?

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Refunds

• How do I set up my PayNow-NRIC using my banking app to receive refunds for my medical bills?
• I have submitted a refund on behalf of my care recipient, but I have not received the credit amount refunded to my bank account. How long should I wait?
• Who should I contact if I have further enquiries on my refund or my care recipient’s refund?
• How will I be informed if I have successfully submitted my preferred refund method?
• Why do I see "no credit for refund" after selecting the institution and my care recipient?
• How can I submit a refund on behalf of my care recipient if I have not set up care recipient relationship in HealthHub?

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Financial Consents

• How do I opt-in for financial consent to withdraw from my Medisave?
• How do I withdraw my authorisation for Medical Claims or consent for Data Sharing?

NEHR Access History

• What is the National Electronic Health Record system (NEHR)?
• Will I get to see who accessed my record in the NEHR?
• Can I restrict access to my record in the NEHR? What will happen if I do so?
• NEHR Access History shows that my records in the NEHR were accessed on a day when I did not seek any care or treatment. What should I do?